A crash report has a name that begins with the name of the crashed process and ends in ".crash". If the triangle is pointing to the right, click it so that it points down.
There is a disclosure triangle to the left of the list item. ( not Diagnostic and Usage Messages) from the log list on the left. Please don't post screenshots of log messages-post the text.ĭIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports Please don't indiscriminately dump thousands of lines from the log into this discussion. Some private information, such as your name, may appear in the log. A few dozen lines are almost always more than enough. When posting a log extract, be selective. Don’t post many repetitions of the same message. If there are long runs of repeated messages, please post only one example of each. Please include the BOOT_TIME message at the end of the log extract-not at the beginning. Paste into a reply to this message by pressing command-V.įor example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Copy them to the Clipboard by pressing the key combination command-C. Select the ones logged before the boot, during the time something abnormal was happening. Now clear the search box to reveal all messages. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Enter "BOOT_TIME" (without the quotes.)Įach message in the log begins with the date and time when it was entered. Initially the words "String Matching" are shown in that box. In the top right corner of the Console window, there's a search box labeled Filter. If you don't see that list, selectįrom the menu bar at the top of the screen. If it isn't, selectįrom the log list on the left. Click Utilities, then Console in the icon grid.įor this step, the title of the Console window should be All Messages. The application is in the folder that opens. ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. Select it in the results (it should be at the top.) ☞ Enter the first few letters of its name into a Spotlight search. Launch the Console application in any of the following ways: If you have only one user account, you are the administrator.
These instructions must be carried out as an administrator.